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Privacy Policy

This privacy policy explains how DPF Property Services collect and use information about you.

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DPF Property Services may change this policy from time to time by updating this page. You should check this page to ensure that you are happy with any changes that might be made over time.

 

This policy was last updated on 10th October 2022.

The types of personal information we collect

  • Information you provide to us – personal information that you provide to us including your contact details (i.e. your name, email address, phone number and postal address) and your bank account details.

  • Our correspondence – if you contact us, we may keep a record of that correspondence.

  • Sales and services information – details of transactions that you make with us and details of the services we provide to you.

  • Credit and Anti-Fraud information (where applicable) – information relating to your creditworthiness or any criminal or fraudulent activities provided to us either by you or third parties including information which establishes your fraudulent activities provided to us either by you or third parties including information which establishes your identity such as driving licences, passports and utility bills: information about transactions, credit ratings from credit reference agencies, fraud, offences, suspicious transactions, politically exposed person and sanctions lists where your details are included.

How we use your personal information

  • To provide our services effectively to you – to administer our services, including handling your requests, communicating with you (including offers or promotions); keeping up-to-date records about you and carrying out our obligation arising from any contracts entered into between you and us, to make payment to you and receive payment from you (where applicable).

  • To market to you – if you have not objected, to provide you with news, updates, promotions and information about our products or services. We may use your information for marketing our own services to you online or by email, phone or post, and where required by law, we will ask for your consent at the time we collect your data to conduct any of these types of marketing. We will provide an option to opt-in for further communication on any electronic marketing communication sent to you, or you may opt out by contacting us using the detail in the contact us section of this privacy notice. If at any time you do not want to us to contact you for marketing purposes, you can let us know by contacting us using these details.

  • Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including our products and services, you provide your consent to us to process information that may be personal information.

  • Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our use of cookies.

  • Sometimes you might give your consent implicitly, such as when you send us a message by email to which you would reasonably expect us to reply.

Transfers of personal information

We may permit selected third party companies to use your personal information, for the purpose set out in the section ‘How we use your personal information’ (above). Selected third-parties will be subject to obligation to process your personal information in compliance with the same safeguards that we deploy.

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We confirm that all personal information held by us about you will remain in (and will not be transferred outside of) the European Economic Area (EEA) where data protection laws are of an equivalent stand.

How long we keep your personal information

We continue to process your information until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.

Legal grounds to process personal information

  • Our legitimate business interests or those of a third party and these interests are not overridden by your interest or fundamental rights and freedoms in relation to the protection of your personal information. Our interests or fundamental rights and freedoms in relation to the protection of your personal information. Our legitimate business interests include enabling us to provide you with products, services and information about our products and services (marketing).

  • Our performance of a contract made with you. This includes our providing you with products and services and our taking steps at your request towards, and in anticipation of, providing you with products and services.

  • Where your express consent has been given to send relevant marketing material

  • Our compliance with legal or regulatory obligations

Your rights in relation to your personal information

  • The right to request a copy of the personal data we hold about you.

  • The right to request that we correct any personal data if it is found to be inaccurate or out of date.

  • The right to request your personal data is erased where it is no longer necessary for us to retain such data.

  • The right to withdraw your consent to the processing at any time.

  • The right to request that the data controller provide the data subject with his/her personal data and where possible, to transmit that

  • data directly to another data controller, (known as the right to data portability).

  • The right to request to have your personal data deleted so that we no longer have the lawful ground to use.

  • The right to lodge a complaint with the Information Commissioners Office (ICO).

If you have any questions, get in touch with us.

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